Creating INC ticket by using the scheduled job

[RC10]

Hi All,

We have implemented the logic to create an INC ticket based on the scheduled job execution. However, for the INC ticket Description field, we need to populate a catalog URL in a user-friendly format.

Currently, the complete catalog URL is displayed in the Description. Instead, we would like to display a clickable text such as “Service Account Password Reset”. When the user clicks on this text, it should open the corresponding catalog item in a new browser window/tab.

Advance thanks...

function createExpiryIncident(svcAcct) {

    gs.info("Entered createExpiryIncident for: " + svcAcct.name);

    var instanceUrl = gs.getProperty('glide.servlet.uri');

    var resetCatalogItem = '6a067b4fdbfba01456456a9ed39619ed';

    var inc = new GlideRecord('incident');

    inc.initialize();

    inc.caller_id = "6816f79cc0a8016401c5a33be04be441";

 var supportGroup = svcAcct.support_group.getRefRecord();

    gs.info("Support Group: " + supportGroup.name);

     inc.assignment_group = svcAcct.support_group;

    inc.cmdb_ci = svcAcct.getUniqueValue();

    inc.short_description =  "ACTION REQUIRED: Service Account Password Expiring - " + svcAcct.name;

   inc.description = "The password for Service Account " + svcAcct.name + " is set to expire on " + svcAcct.u_password_exception_granted.getDisplayValue() + ".\n\n" + "Please submit a Service Account Password Reset:\n" + instanceUrl + "sp?id=sc_cat_item&sys_id=" + resetCatalogItem + "\n\n" + "If you are no longer using this account please disable your account here." + "\n\n" + "If you believe you received this service account password expiration in error please click here.";

    var incidentSysId = inc.insert();

    gs.info("Incident Sys Id = " + incidentSysId);

    if (!incidentSysId) {

        gs.error("Incident creation failed");

        gs.error("Last Error: " + inc.getLastErrorMessage());

    }

    return incidentSysId;

}