Creating Indicators

[Pratiksha KC]

We have some indicators to create as per the requirement 

1. I want to create an indicator named "Average Satisfaction"
The purpose of the indicator is to show the average satisfaction score of incident and request related surveys.

Average satisfaction score is measured daily as unit #.
The data should be collected daily through a scheduled job.

2. I want to create an indicator named "Tasks"
The purpose of the indicator is to show the number of open ITSM (incident, request and change) tasks.

3. I want to create an indicator named "Average Ticket Aging"
The purpose of the indicator is to show the average age of open incidents, requests and changes.

4. I want to create an indicator named "Average Reassignment"
The purpose of the indicator is to show the average re-assignment of open incidents, requests and changes.

What will be the conditions for indicator source for this indicator creations? 

Also what will be the table we can use for first indicator?

[Dr Atul G- LNG]

Hi @Pratiksha KC 

You are providing the requirement to communicate your solution — but it would be better if you start building your own. These are all advantage-type solutions, so you can do it easily by just putting the formula in place. There are OOTB indicators you can use as a reference to build your own.

https://INSTANCENAME.service-now.com/now/platform-analytics-workspace/indicator-management