Creating manually sys_journal_field record for a RITM as an Additional Comments, but is not showing.

[raphaelavel]

Hi,

I’m creating a record manually in sys_journal_field as Additional Comments for a RITM, but it isn’t showing in the related request item. All the required fields are filled correctly.

What am I missing?

[Mark Manders]

Why? Just add them from the form itself. The logic works from the form towards the journal field, including all audit/history tables involved. It's not a simple 'show what the comment says' feature. 

Never add updates to the sys_journal_field table itself. 

[Ankur Bawiskar]

@raphaelavel 

but why you want to create it manually? what's the business requirement for this?

I tried and it doesn't work

Seems some other config is to be done

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[raphaelavel]

The business requirement is to add an additional comment that tells the user for whom the RITM is pending approval. Since we do not want to send a notification, our solution uses Additional Comments.

Because the approval records are created after the RITM is created, we need to determine which sysapproval_approver record is associated with the current RITM. To do this, we created a Business Rule that writes a comment to a custom field, and then pushes that comment to Additional Comments.

[Mark Manders]

Why not a BR or Flow that runs after an approval record is created for a RITM that directly fills the 'comments' field on the RITM?