Creating reports on service catalog

[Anna_Servicenow]

I am in need of a report that shows the number of times catalog items on serviceportal have been used. Usage from this year would be a good date range. Is this possible?

[Dr Atul G- LNG]

Hi @Anna_Servicenow 

What do you mean by used? We can create report how many Req has been raised against catalog item.

[Dr Atul G- LNG]

This way:

[Erik Gardner1]

Hi Anna,

This is a very good article on how Service Offering, Catalog Items and the resulting requests are supposed to work together. It's actually a bit more complicated than one might think.

https://www.servicenow.com/community/common-service-data-model/csdm-amp-request-catalog-service-offe... 

[scott barnard1]

Hi Anna

There is a table sp_log, you can query this table using Type = Cat Item Request, then just pick the date range you need.

If you have many portals define which ones you want to report on to reduce the size of the list.

If you just want the info then type sp_log.list in your navigator and filter by type = cat item request then group by the Text field then do a count Descending or Ascending to show the high use items and the low use ones.

Regards