Hello,
I am currently attempting to use a Flow on a catalog item to create a Work Order [wm_order] used by telecom agents in addition to the RITM [sc_req_item] and Catalog Tasks [sc_task]. A high level of the process is as follows
- Request/RITM are created after catalog form is submitted. There is a request for manager approval on the RITM.
- Once manager approves, a Work Order is created and sent to the appropriate telecom team. This work order needs to have all of the variables and customer answers that the RITM does in order for the assignment group to do their work. The WO's parent is the RITM created in 1.
- When the Work Order is completed, catalog tasks are created under the RITM and worked to completion.
My issue is displaying the RITM customer variables that are displayed in the Request Information tab on the customer input tab of the work order.
I have found that variables and their values are assigned to RITMs in the Variable Ownerships | sc_item_option_mtom table, so I think I should be able to copy these records to a similar table for work orders. What table stores work order variable assignments, and is there a way for me to copy the variables/values from the request information tab to the customer input tab while maintain formatting and containers?
