Creation of relationship through flow desinger

PVNLP Bhavya
Tera Contributor

‎09-01-2022 06:34 AM

Hi,

We have a requirement that relationship needs to be created between Dynamic CI group and with CIs which are present in cmdb group(Whenever new CI is created and that is part of cmdb group then relationship needs to be made between dynamic ci group and CI).Can anyone suggested me how i can achieve this requirement through flow designer /bussiness rule.

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SebastianKunzke
Kilo Sage
Kilo Sage
In response to PrakharM

‎03-05-2025 01:47 AM

Hey,
Sorry for my late reply.

You are right. The flow does not work, if the record is created over the dynamic ci group. However it works, if you create manually a record within the table. Because of that I assume, that ServiceNow restricts the flow trigger, somewhere in their script.

Did you try to create a business rule? Does this work?

If not you may need to contact ServiceNow support. I found this KB article Business Rules or Flows are not triggered upon insert on em_impact_status table - Support and Troubl..., maybe we have the same reason here.

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