Cross-scope access issues for field creation

[Vijay Baokar]

Hi All,

Since i am working on scoped app where i need to create fields in bulk on a custom table. I am using fixed script just to check whether filed can be created in scoped app table. Below is the script however field is not getting created instead giving an error:

Error:

Security restricted: Access to api 'put(sys_dictionary.name)' from scope 'x_ihpp2_sup_scoped' has been refused due to the api's cross-scope access policy.
Security restricted: Access to api 'put(sys_dictionary.internal_type)' from scope 'x_ihpp2_sup_scoped' has been refused due to the api's cross-scope access policy.
Security restricted: Access to api 'put(sys_dictionary.column_label)' from scope 'x_ihpp2_sup_scoped' has been refused due to the api's cross-scope access policy.
Security restricted: Access to api 'put(sys_dictionary.element)' from scope 'x_ihpp2_sup_scoped' has been refused due to the api's cross-scope access policy.
Security restricted: Create operation against 'sys_dictionary' from scope 'x_ihpp2_sup_scoped' has been refused due to the table's cross-scope access policy

Script:

var fields = [

    {label: 'Error Code', name: 'u_error_code', type: 'string'}

];

fields.forEach(function(field) {

    var gr = new GlideRecord('sys_dictionary');

    gr.initialize();

    gr.name = 'x_ihpp2_sup_scoped_hp_payfile'; // Table name

    gr.internal_type = field.type; // Field type

    gr.column_label = field.label; // Field label

    gr.element = field.name; // Field name

    gr.insert();

});

[Tushar]

Hi @Vijay Baokar I think scoped app (x_ihpp2_sup_scoped) doesn’t have the necessary cross-scope privileges to create or modify records in the sys_dictionary table, which is in the global scope so ServiceNow restricts direct access to sys_dictionary from scoped apps unless explicitly allowed.

[Ankur Bawiskar · Accepted solution]

@Vijay Baokar 

I recommend not to use any script to create a field as it might lead to some issue as the field won't be captured correctly in update set.

Please create them manually and inform customer that it will require time

The time you invest in debugging the cross scope issue, by that time you will actually end up creating the fields manually.

If my response helped please mark it correct and close the thread so that it benefits future readers.