Cross scope privilege Error Message

[matthew_hughes]

In ServiceNow, when I'm saving a Task by clicking Save and Closed:

I'm getting the below error message:

Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

The affected Script Include is in the Licensing Engine Scope:

I've tried to create the below Cross Scope Privilege record, but I'm still facing the issue:

I was wondering if anyone has come across this before or if someone could advise what I need to do, that would be great

[Ankur Bawiskar]

@matthew_hughes 

is "Markets Request" a custom app?

[matthew_hughes]

@Ankur Bawiskar  Yes. 'Markets Request' is a custom app

[Ankur Bawiskar]

@matthew_hughes 

which method within that OOTB script include you are calling and how?

share that

[matthew_hughes]

@Ankur Bawiskar I have absolutely no idea