Cross scope privilege Error Message

[matthew_hughes]

In ServiceNow, when I'm saving a Task by clicking Save and Closed:

I'm getting the below error message:

Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

The affected Script Include is in the Licensing Engine Scope:

I've tried to create the below Cross Scope Privilege record, but I'm still facing the issue:

I was wondering if anyone has come across this before or if someone could advise what I need to do, that would be great

[Ankur Bawiskar]

@matthew_hughes 

is it coming when record is saved?

if yes then check any before or after update business rule on your table

that might be calling some function of that script include.

[matthew_hughes]

@Ankur Bawiskar There are no Business Rules for the Markets table that reference 'GlideEntitlementAPI'

[Ankur Bawiskar]

@matthew_hughes 

but it's coming when form is saved right?

[matthew_hughes]

That's right, but I think it's intermittent

[Ankur Bawiskar]

@matthew_hughes 

unless you identify that you can't debug further