Cross scope privilege Error Message

matthew_hughes
Kilo Sage

5 hours ago

In ServiceNow, when I'm saving a Task by clicking Save and Closed:

matthew_hughes_0-1768817518750.png

 

I'm getting the below error message:

Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

matthew_hughes_1-1768817583902.png

 

 

The affected Script Include is in the Licensing Engine Scope:

matthew_hughes_2-1768818064078.png

 

I've tried to create the below Cross Scope Privilege record, but I'm still facing the issue:

matthew_hughes_3-1768818146810.png

 

I was wondering if anyone has come across this before or if someone could advise what I need to do, that would be great

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Dr Atul G- LNG
Tera Patron

5 hours ago

Hi @matthew_hughes 

 

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/security/concept/c_E...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690133

 

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