Cross scope privilege Error Message

[matthew_hughes]

In ServiceNow, when I'm saving a Task by clicking Save and Closed:

I'm getting the below error message:

Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

The affected Script Include is in the Licensing Engine Scope:

I've tried to create the below Cross Scope Privilege record, but I'm still facing the issue:

I was wondering if anyone has come across this before or if someone could advise what I need to do, that would be great

[Dr Atul G- LNG]

Hi @matthew_hughes 

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/security/concept/c_E...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690133

[matthew_hughes]

Hi @Dr Atul G- LNG  I've tried that, but I get the below error message:

[Dr Atul G- LNG]

https://www.servicenow.com/community/itsm-forum/unable-to-create-cross-scope-privilege-from-global-t...