CSA Question

[samikshatha]

On the knowledge base record, which tab would you use to define which users are not able to write
articles to the knowledge base?
A. Can Contribute
B. Cannot Author
C. Can Read
D. Can Write
E. Can Author

[Ankur Bawiskar]

@samikshatha 

Seems Option B is wrong

It should be Cannot Contribute and that's correct answer

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[TejasSN_LogicX]

Hi @samikshatha ,,

i think answer b,

In the Knowledge Base record, there are four main fields controlling access: Can Read, Can Contribute, Cannot Read, Cannot Contribute. To define which users cannot write (contribute) articles, you use the Cannot Contribute field. This is essentially the same as the old “Cannot Author” concept.

If my response/article helped you, please mark it as the correct answer and close the thread — this helps other readers in the community.

Regards,

Tejas 
🚀 ServiceNow Developer | 🏆 HackaNow Finalist | 💡 Community Contributor
📧 Email: tejas.adhalrao11@gmail.com
🔗 LinkedIn: linkedin.com/in/tejas1018

[Bhuvan]

@samikshatha 

If 'Cannot Contribute' is an option, that would be the answer. But given the answers, answer would be C.

If you give a user only 'Can Read' option, they cannot create articles.

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

Refer below thread for more details

https://www.servicenow.com/community/training-and-certifications/csa-study-kb-record-and-tabs/m-p/33...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan