CSM/FSM configurable workspace related lists

Luke James · ‎03-25-2024

Good Afternoon All,

I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc.

How do I modify these tabs? I want to reorder them or add new tabs to this list.

Does anyone know how to reorder them or add to these tabs?

Kind Regards,

Luke

Dr Atul G- LNG · ‎03-25-2024

Hi @Luke James

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/slushbucket.do%3Fsysparm_referring_url%3Dsn_customerservice_case.do%26sysparm_view%3Dworkspace%26sysparm_list%3Dsn_customerservice_case%26sysparm_form%3Drelated_list

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Vijayalakshmi P · ‎03-25-2024

Hi,

You have to navigate to CSM/FSM Configurable workspace from UI Builder.

Navigate to the Record page

Search for Contextual Side bar on the left Content pane.

Click Edit content - It will take you to the Subpage, where you can add items to the list.

It requires familiarity with using UI Builder and building pages/content.

Hope this helps.