CSM/FSM Workspace

Alexandra_V · ‎03-28-2024

Hello,

Is it possible to restrict an access for user, only for Cases? The requirement is that the user has minimal access within the CSM/FSM workspace and does not need to see Orders, Service Orders, etc. To have access only to Cases. Is it possible by some specific role/removal of role?

Thank you

Dr Atul G- LNG · ‎03-28-2024

Hi @Alexandra_V

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120576

https://www.servicenow.com/community/service-management-forum/how-to-hide-list-items-in-any-workspac...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎03-28-2024

Hi @Alexandra_V

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120576

https://www.servicenow.com/community/service-management-forum/how-to-hide-list-items-in-any-workspac...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎03-28-2024

Hi @Alexandra_V

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120576

https://www.servicenow.com/community/service-management-forum/how-to-hide-list-items-in-any-workspac...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************