Record producer in workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 09:07 PM
How to add a record producer as form in workspace.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 09:45 PM - edited 05-07-2026 09:47 PM
Hi @George_1
Step by step instructions given here:
Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action
You can check this option as well
https://www.servicenow.com/community/developer-forum/answer-please/m-p/3075520
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 09:47 PM
from where you want users to click and they should be navigated to Record producer?
share some screenshots
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2026 09:50 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-08-2026 01:49 AM
so on Click of "Create Case" on list you want particular catalog item to open?
if yes then check this link if it helps, response from Brad
Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader