CSM not updated in line with daylight savings

[Community Alums]

CSM appears to be an hour behind/ has not updated with daylight savings(Based in UK). So for example, when a due date is set on a case for 13.00, this is not being triggered until 14.00. When a customer responds at 16.00, it is showing as if it was responded to at 15.00. This issue started 31/03. 

Issue 1: After the customer responds, their reply gets logged with the correct time. However, when we receive responses from users via email, the timestamp doesn't reflect daylight saving time correctly. Please refer to the attached screenshots for clarification.

Issue 2: The due date and time on interactions aren't adjusting for daylight saving time, causing interactions to remain open longer than intended for responding to customers.

Can anyone help where to address and fix this issue? Thanks

[Dr Atul G- LNG]

What is your time zone in SN profile?

[Community Alums]

@Dr Atul G- LNG is Europe/London

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744616#:~:text=You%20may%20see%20cases%20where,in%20the%20Field%20Types%20documentation.