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CSM Notifications question

JordyZ
Mega Sage

‎11-24-2023 03:11 AM - edited ‎11-24-2023 03:44 AM

Hi,

 

I'm having trouble creating these two notifications for CSM:

 

- Assignee should receive a notification when a case gets an email from anyone besides system and the assignee itself

- Assignee should receive a notification when in additional comments anyone is tagged using "@someone"

 

For the first one, someone said inbound action or flow designer can be used but I don't know how. For the second one probably scripting?

 

Any help would be greatly appreciated,

 

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to JordyZ

‎11-27-2023 06:16 AM

Hi @JordyZ 

Greetings!!

 

It is not about 1 or 2 , check all Inbound action on case and get a understanding. More you deep dive in platform more you get to know about logics.  

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