csm portal

[ShreeShivaD]

In CSM Portal, contacts can see the Product field (record producer)while creating a case, but no product values are displayed in the dropdown. I have verified there are no variable restrictions, table access is correct, and the contact has the required role and allow-access entry. What other configurations or data relationships could prevent products from appearing for contacts?

[Dr Atul G- LNG]

Is the same contact able to see the product data from the native view form?

 Check via impersonate

[ShreeShivaD]

no ,they have only -customerservice.customer ,customerservice_admin,customerservice.register role.

[Dr Atul G- LNG]

Hi @ShreeShivaD 

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

https://www.servicenow.com/docs/r/washingtondc/customer-service-management/view-product-info-csp.htm...

[ShreeShivaD]

I checked based on the doc you provided  also added the roles

but its not working still.