Hi @ravighaddam1999
CSM and ITSM are two different products designed for different purposes, so I can’t suggest moving from CSM to ITSM. CSM is fully dedicated to customer management (B2B/B2C), while ITSM is for IT users. Moving from CSM to ITSM wouldn’t provide much value and would likely result in more work. It’s better to procure a new instance and start using ITSM OOTB, making changes as needed. Transitioning from CSM to ITSM would bring unnecessary configurations and data, which would be tough to manage and overwhelming for admins.
Also add your SN account manager in this discussion.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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