On CSM Configurable Workspace we can see Dashboard of reports on the homepage. Where are these reports configured? How we can update the filter conditions on existing reports or add new. What is the backend table name or how I can navigate to these reports. I tried going through UI builder but could not reach to the needed step.
those are data visualizations added on the Landing pages
how to change. Ensure you are in scope "CSM Configurable Workspace"
1) go to this URL
https://instanceName.service-now.com/now/builder/ui/experience/c4e321a3530210102c30ddeeff7b12f6
2) search your correct landing page
3) I opened CSM Landing Page
then click the Card and right side you see the Data Sources (From where the data is fetched)
4) once you click the Data Sources, it opens the table and filter being applied and you can change there
update yours and click Apply
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Thank you Ankur, but for me Data Source view is different
Hi @gazalagrawa
Navigate to UI builder-> Experience -> CSM/FSM configurable workspace -> CSM Landing page
Click on Data source -> Edit to update the filter conditions for reports
