csm_ws_integration role

[lookman]

I'm trying to use the Customer Service Management API. It states in the doc that you need the csm_ws_integration role in order to use the API.

I cannot find this role anywhere in the UI. I also scoured the web with no luck.

Can anyone point me to where I can find this role so I can assign it to myself so I can work with the API?

[Sukraj Raikhraj]

Did you enabled the CSM plugin?

[lookman]

Hi Sukraj.

Thank you for responding.

Alas I'm new to this environment although I've been working on accessing various APIs for the past month without issue.  It was only when I started work on the Customer Service Management API where I ran into a problem regarding a role.

Given that I'm using an external tool, do I need to use the plugin?  

Thanks,

jack

[lookman · Accepted solution]

I installed several customer management plugins and can now access the information.

Thank you Sukraj.

[Prateek kumar]

More information can be found here:

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service...

https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service...