CTI Genesys Cloud Integration with ServiceNow.
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04-24-2024 10:23 PM
Hello Community,
We had a requirement to integrate Genesys with ServiceNow and while browsing for some documentation around it, I didn't find much.
We had a plan to use CTI softphone and open-frame. But any clear documentation or steps to configure would help us.
Any feedback would be very appreciated.
Thank you in advance!
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05-29-2024 04:46 AM
Hi Pradeep, did you get an answer on this at all?
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06-07-2024 02:04 PM
We are using the ServiceNow connector from the Genesys AppFoundry. Connector uses openframe for implementation and works very well with little to no setup. We are new to ServiceNow and were able to get it up and running within a few hours.
Connector is sold by a company called softphone.it
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06-13-2024 05:20 AM
Hey, Pradeep
Your query for ServiceNow CTI for Genesys has a solution.This integration is possible with the minimal steps. You can click this link to find out the solution. I mean this was really helpful for our business.
Cheers
