Currency displaying in Rupees for user in Service Portal rather than Euros

Steven Watts2
Tera Guru

‎08-15-2023 01:42 AM

Hi,

We have a user who, when viewing items in the portal, is getting the price displayed as Rupees when they should be displayed in Euros. When I impersonate the user I see the same prices displayed in Euros.

I've checked the currency settings based on - Currency and Price frequently asked questions - Support and Troubleshooting (servicenow.com)

How is my Session currency value determined?

The user locale is determined by the following, in order of consideration.

  • User record in which both country and language are specified.
  • System locale set using the glide.system.locale property.
  • Browser locale.

Based on these it should be displaying in Euros rather than Rupees. Is their anything else in the instance that can/is used to determine the logged in session currency?

Thanks in advance.

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Eswar Chappa
Mega Sage
Mega Sage

‎08-15-2023 04:00 AM

Hi @Steven Watts2  the below article might help you in updating the currency 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1159513#:~:text=Please%20foll...

 

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Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Eswar Chappa