Custom 404 page for portal

[Akhil31]

Hi,

We are having a requirement of creation a new 404 portal such that if any user tries to navigate to a page which does not exist or for which they do not have the relevant permissions to access, they are redirected to the custom 404 page and the URL presented to the end user should be https://(instance).service-now.com/404error. 

How can I achieve this, could you please suggest.

Thanks, 

Akhil 

[Akhil31]

@Ankur Bawiskar - Hi Could you please suggest me a solution

[Ankur Bawiskar]

Hi,

can you explore on this?

6 ways to set up your Service Portal for redirection SUCCESS!

How to configure redirection for Service Portal

Regards
Ankur

[Manal AQUIL]

Can anyone please help me understand how to setup redirection to "404 Record not found" when retired knowledge articles are accessed and they don't have replacement article to which they can redirect otherwise.

PFB thread which explain, 301 and 404 redirections are Tokyo feature :

https://www.servicenow.com/community/it-service-management-forum/set-up-301-and-404-redirects-for-re...

[SumanthDosapati · Accepted solution]

Hi Akhil,

> Open https://(instance).service-now.com/sp_config

> Click on Designer

> Click on 'Add a new page'

> In Page Id give '404error'

Now again open sp_config as in step 1

> Click on Portals in Header

> Select your portal in Dropdown

> A tree formatted structure will be visible

> Now Click on Portal name in the tree appeared

> A form will be loaded below

> In that form, in 404 page field, select '404error' which you created in the begin

> Click on Save.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth