Custom App Admin and Developer set up

[shawshipra]

Hello All,

I created two roles: customapp.admin and customapp.developer. 

When enabling Application administration checkbox, i get error saying "logged in user must have 'Application Administrator' role.

I did assign myself with customapp.admin role and the role has "Application Administrator' as true.

Please suggest

[GeraldKirby]

I tried it with my PDI and system admin account. But ideally, you shouldnt need system level admin for it. What version is your instance?

[shawshipra]

it is Utah

[Satishkumar B]

 Please perform the below step and it should work for you:

• Confirm the scoped app role *.admin is marked as Application Administrator = true
  open the "sys_user_role" table and filter your role and enable the "Application Administrator"

  

• Assign x_asau_sap_role_0.admin directly to your profile roles

•  Log out and log back in to refresh the session roles
• then try to enable the "Application administration" on your scoped application (https://<instanceName>.service-now.com/sys_app.do?sys_id=<application_sysId>

• If still failing, verify the role is visible on the user session 
  
  

……………………………………………………………………………………………………

Please Mark it helpful and Accept Solution!! If this helps you!!   

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[Satishkumar B]

 Please perform the below step and it should work for you:

• Confirm the scoped app role *.admin is marked as Application Administrator = true
  open the "sys_user_role" table and filter your role and enable the "Application Administrator"

  

• Assign x_asau_sap_role_0.admin directly to your profile roles

•  Log out and log back in to refresh the session roles
• then try to enable the "Application administration" on your scoped application (https://<instanceName>.service-now.com/sys_app.do?sys_id=<application_sysId>

• If still failing, verify the role is visible on the user session 
  
  

……………………………………………………………………………………………………

Please Mark it helpful and Accept Solution!! If this helps you!!