Custom extended table displaying in parent table module

gjz
Mega Sage

I have not run into this problem before and don't know how to solve it.

 

I have created a custom application through Studio.  The custom app has two custom tables in it, the parent table that is extended from the Task table and a child table extended from the parent table.  I see the child records in their module as expected, but I also see the same child records in the parent's module, which I don't expect.  Does anyone know why this is happening?

 

Here is a screen shot - RMAT is a child record from the child table extended from the parent RMA table and shouldn't be in the list.

 

gjz_1-1720542145178.png

 

 

 

8 REPLIES 8

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

It sounds a bit the same as if you would open the Task list. Then you also don't only see the Tasks, though also all records from extended tables from Task. If you don't want that, you need to change the filter on your Module. 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Sandeep Rajput
Tera Patron
Tera Patron

@gjz This is an expected behaviour, the child records always appear on the parent table. You can verify this by opening the task table where all the child records (incident/problem/change etc) appear on the parent task table.

I think I didn't add enough information for you - this issue is the module, not the record.  This isn't normal behavior for a module.

 

@gjz You can always add filter on the module and only show the records from the parent table.