Hi
I have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.
A issue was raised that in sd portal virtual agent too that greeting showed up where it should actually show Hi this is your xyz(company) virtual agent which has been default for everything.
I changed the domain, order and tried various other workarounds like writing conditions to the greetings. But this is not yet resolved.
I want to understand why this is happening, only 1 greeting is default for the whole instance? and any fixes or workarounds for it?
Thank you
