Set Auto-assignment criteria to false on a HR Task created via scripting

[kevinbruneau]

Hi there,

Through a script include, we are creating a HR Case and depending on a specific option, we are also creating an HR Task under that HR Case and assigning it to a HR group.

When submitting the Record Producer, the HR Case get's created with it's HR Task, but we are getting a message saying "No agents meet the auto-assignment criteria for HRTXXXXXXXXX", see screenshot below.

For HR Cases, you can add the "Skip auto-assign" case option to the HR Service, but what about HR Tasks? I have looked online and couldn't find anything that worked. Would anyone know?

Thanks!

Kev

[SripathiSai]

Hi @kevinbruneau 

Have you checked whether HR Assignment Rules or HR Matching Rules are being applied? We use these rules for auto-assigning HR records to users.

[Shruti]

Hi 

Check 'Auto Assign' Business rule on HR Task table

[Ankur Bawiskar]

@kevinbruneau 

As mentioned by @Shruti  

the message comes from this OOTB BR on HR Task table

You can disable that if you want

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