Custom integration between CSPC (CISCO) and ServiceNow

[Shantharao]

Hi All,
Could you please provide the steps for a custom solution to get the data from CSPC into ServiceNow?
As we don't have OOB spokes, we still need to integrate CSPS with ServiceNow
Could you please provide what kind of connection and credentials & Endpoint URL, we require for the custom integration,
What are the best practices we need to follow for the custom integration process?
Thanks

[Rajdeep Ganguly]

Sure, here are the steps to create a custom solution to get data from Cisco Smart Net Total Care (CSPC) into ServiceNow:

1. **Identify the Data**: Identify the data you want to import from CSPC into ServiceNow. This could be asset information, configuration items, incident data, etc.

2. **Create a Data Source**: In ServiceNow, create a new data source. This will be the connection between ServiceNow and CSPC. You will need to provide the endpoint URL of the CSPC API.

3. **Authentication**: For the connection, you will need to provide the necessary authentication details. This could be a username/password or API key, depending on the CSPC API's requirements.

4. **Data Mapping**: Define the data mapping between the CSPC data and the ServiceNow tables. This will ensure that the data from CSPC is correctly imported into the relevant ServiceNow tables.

5. **Transform Map**: Create a transform map in ServiceNow. This will map the data from the CSPC data source to the appropriate ServiceNow tables.

6. **Schedule Import**: Schedule the data import from CSPC into ServiceNow. This could be a daily or weekly import, depending on your requirements.

7. **Test the Integration**: Test the integration by manually running the import and checking that the data is correctly imported into ServiceNow.

8. **Monitor and Maintain**: Monitor the integration and maintain it as necessary. This could involve updating the data mapping or transform map if the CSPC data changes.

Best Practices for Custom Integration:

- **Error Handling**: Implement robust error handling to ensure that any issues with the data import are correctly logged and can be addressed.

- **Data Quality**: Ensure that the data being imported from CSPC is of high quality and is accurate. This could involve validating the data before it is imported into ServiceNow.

- **Security**: Ensure that the connection between ServiceNow and CSPC is secure. This could involve using secure protocols for the connection and encrypting sensitive data.

- **Performance**: Monitor the performance of the integration and optimize it as necessary. This could involve adjusting the schedule of the data import to off-peak times to reduce the load on the ServiceNow system.

- **Documentation**: Document the integration, including the data mapping and transform map. This will make it easier to maintain and troubleshoot the integration in the future.

nowKB.com