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‎01-16-2024 12:29 AM
I could not find the rule that once a catalogue item is used, it utomatically fills in the short description of a rhythm with the short description of the catalogue item.
Initially I searched in the business rules without success, then in the workflows and finally in the include scripts.
Solved! Go to Solution.
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‎01-16-2024 01:42 AM
We don't have it OOB but you could achieve it easily using a Flow. You can design a flow in Flow Designer that triggers based on submission of a specific catalog item. Inside the flow, you can make use of Update Record action to update the Short Description of the RITM to the short description of the item. Please refer below snips :
Thanks & Regards
Amit Verma
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‎01-16-2024 01:42 AM
We don't have it OOB but you could achieve it easily using a Flow. You can design a flow in Flow Designer that triggers based on submission of a specific catalog item. Inside the flow, you can make use of Update Record action to update the Short Description of the RITM to the short description of the item. Please refer below snips :
Thanks & Regards
Amit Verma
Please mark this response as correct and helpful if it assisted you with your question.
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‎01-16-2024 01:51 AM
This is OOTB and run scripts in background to copy catalog item name in RITM short description.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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