Custom message and variables for 'Ask For Approval' flow action

[Mike Hashemi]

I am working in Flow Designer on a flow for a RITM. I am using the 'Ask For Approval' action, which works as expected.

Now I need to customize the approval message for a specific item, so that one of the catalog item variables will be included in the message (e.g. business_justification).

How do I tie 'Ask for Approval' in this flow, to a custom email template and include the catalog variable?

[Ankur Bawiskar]

@Mike Hashemi 

can you show where that message is configured in your flow? screenshot?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Mike Hashemi 

are you saying the email which goes to approver should have some variable details?

if yes then you will have to create your own notification and associate it with sysapproval_approver table

Use email script and show the variable data

check this link for solution

Display the Requested item variables in approval notification

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jcmings]

@Mike Hashemi -- What if you triggered an event from Flow Designer? You'd set up an If condition after your Ask for Approval (if Approval = Approved, trigger event). Your email notification record gets triggered by the event, your email content would include ${event.parm1}. Alternatively you could use the Send Email flow action.