How to have editable variables once a catalog is submitted ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
an hour ago - last edited an hour ago
My requirement is that once catalog is submitted, it will create an approval task to a "group". This group will fill in a user from a variable field (which doesnt show on catalog form but only used for office works like selecting this user) and complete the approval task. After this task is approved, a new approval task will be created and go to the user selected from that variable.
I have written a catalog UI policy on task to make this specific variable editable but no luck. all variables show as non editable. I have catalog_admin role as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
34m ago
is admin able to edit that on variable editor?
Since you said all variables are non-editable, it means it's an ACL issue.
share screenshots where you are planning to make it editable?
is that variable readonly at variable config level?
check this and create ACL is required with condition such as this ACL evaluates only for your catalog item
Variable Editor on RITM is Read Only after upgrade to San Diego or Tokyo
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
27m ago
Hi @Snehal13 ,
Verify if admin is able to edit variables or not.
Verify Variable configuration, Variable record -> Permissions -> Write
Check write ACLs on table.
Thanks
Anand
