I configured a schedule on my AWA queue so that the queue is only available during specific business hours. The issue is that when a user starts a chat outside of those hours, the system still shows the default message “No agents available” and then closes the chat.
Instead, I want to display a custom message like “Our support center is currently closed. Business hours are Sunday–Thursday, 08:00–17:00” and not the default end-of-chat message.
Is there a way to configure Live Agent / AWA so that outside of the defined schedule it shows a custom off-hours message rather than the default “No agents available”?
