Custom RITM approval notification dependent on specific variable on catalog item

[Chase Stevenson]

Hello, we use a single approval notification for all Requested Item approvals in our instance.

What I want to do is have a second approval notification that ONLY gets used when 1 of our 40+ catalog items gets submitted and a specific variable on that catalog item has a specific value.

When looking at the notification "When to send" section, I can't think of a way to identify a condition where catalog item has to = "xyz" and variable x has to = "123":

Is there a way to add an "AND" condition under the "Approval for.Task type is Requested Item" for the other conditions I need?

[Ankur Sharma]

Just to confirm, the notifications is on Approval [sysapproval_approver].

Once you have selected "Approval for >> Task fields" then type Requested in the filter, it should show up the "Requested Item (+)".

[Chase Stevenson]

Ankur, I can confirm that the notifications is on the sysapproval_approver table as you suggested.

When I select "Approval for >> Task fields" then type Req in the filter, it shows no results:

[Ankur Sharma]

You can also achieve it by using Advanced condition. So you can write something like this:

answer = (current.sysapproval.ref_sc_req_item.cat_item.name == 'ITEMNAME');

Let me know if it helps.

[Chase Stevenson]

Are you able to drill further down into a specific variable name/value as well?

So example: answer = (current.sysapproval.ref_sc_req_item.cat_item.name == 'ITEMNAME' && current.variables.override_yesno == 'true');

What would be the correct way to do something like that? The condition I need is where catalog item = "xyz" while checkbox variable on catalog item xyz = "true"

[Ankur Sharma]

Yes you can check the variable value by using the following:

answer = (current.sysapproval.ref_sc_req_item.cat_item.name == 'ITEMNAME' && current.sysapproval.ref_sc_req_item.variables.override_yesno == 'true');

Let me know if it helps.