Hi everyone,
I’m having an issue with a Lookup Select Box variable on one of my catalog items.
I have a Category variable and a dependent Subcategory variable that is a Lookup Select Box. The Subcategory is using a reference qualifier to dynamically query the Choice (sys_choice) table based on the Category selected.
Everything works perfectly in the Service Portal — the dependent Subcategory values show correctly when the user changes a Category.
However, when a user changes the Category on the RITM in the classic UI or in SOW, the Subcategory lookup still shows results based on the previous Category value instead of updating to match the newly selected Category.
Since it works fine in the Portal but not in the backend forms, I’m wondering if Lookup Select Box variables have limitations on RITM/TASK forms or if additional configuration is required.
Has anyone run into this or know what might be missing?
Thanks in advance!
Lalit
