Lookup Select Box variable value not showing on RITM/TASK (Classic UI & SOW)

[savaliya]

Hi everyone,

I’m having an issue with a Lookup Select Box variable on one of my catalog items.

I have a Category variable and a dependent Subcategory variable that is a Lookup Select Box. The Subcategory is using a reference qualifier to dynamically query the Choice (sys_choice) table based on the Category selected.

Everything works perfectly in the Service Portal — the dependent Subcategory values show correctly when the user changes a Category.

However, when a user changes the Category on the RITM in the classic UI or in SOW, the Subcategory lookup still shows results based on the previous Category value instead of updating to match the newly selected Category.

Since it works fine in the Portal but not in the backend forms, I’m wondering if Lookup Select Box variables have limitations on RITM/TASK forms or if additional configuration is required.

Has anyone run into this or know what might be missing?

Thanks in advance!
Lalit

[Brad Bowman · Accepted solution]

Ensure your Subcategory variable has the Variable attributes on the Type Specifications tab similar to this:

Where 'v_category' is the name of the Category variable.  This attribute is needed on Lookup Select Box and List Collector type variables that use a dynamic reference qualifier which includes a dependency on another variable, so that the qualifier is updated when that dependent variable value changes.

[savaliya]

It works. Thanks.

[Brad Bowman]

You are welcome!

[Deepak Shaerma]

Hi @savaliya 

If you are using Catalog Client Scripts or UI Policies to manage dependencies (instead of just the Reference Qualifier), verify that "Applies on Requested Items" and "Applies on Catalog Tasks" are checked

Happy to help! If this solution helps you in your issue, Please mark it as helpful and Accepted Solution. It will helps other community members to find the solution.

Regards,

Deepak Sharma

Community Rising Star 2025