Custom RITM approval notification dependent on specific variable on catalog item

[Chase Stevenson]

Hello, we use a single approval notification for all Requested Item approvals in our instance.

What I want to do is have a second approval notification that ONLY gets used when 1 of our 40+ catalog items gets submitted and a specific variable on that catalog item has a specific value.

When looking at the notification "When to send" section, I can't think of a way to identify a condition where catalog item has to = "xyz" and variable x has to = "123":

Is there a way to add an "AND" condition under the "Approval for.Task type is Requested Item" for the other conditions I need?

[Chase Stevenson]

Good morning, thanks for the suggestion - I tried the provided script and cannot get the notification to be triggered.

I submit the request and when approval is triggered in the workflow, it isn't sending this custom notification.

Does the configuration look correct?

The variable I'm looking for is a Yes/No variable rather than a checkbox (that's why I put == 'yes'). Also, the catalog item name, would I need to insert sysID or something else than just the text name of the item?

[Ankur Sharma]

Hi Chase,

Can you try the condition I had written earlier.

answer = (current.sysapproval.ref_sc_req_item.cat_item.name == 'ITEMNAME' && current.variables.override_yesno == 'true');

In case if it doesn't work, can you please add logs and see if it returns the expected values.

Let me know it it helps.

[Chase Stevenson]

Ankur, can you advise on how to enable logging for this specific event?

[Ankur Sharma]

Hi Chase,

Add gs.log() statement in the Advanced condition of the email. So something like below.

gs.log("Item Name: " + current.sysapproval.ref_sc_req_item.cat_item.name);

gs.log("Yes No value: " + current.variables.override_yesno);

answer = (current.sysapproval.ref_sc_req_item.cat_item.name == 'ITEMNAME' && current.variables.override_yesno == 'true');

Let me know if it helps.

[Chase Stevenson]

Ankur, the log displays the correct name of the item as expected, but the "yes no" value is reporting the following:

I tried using "current.sysapproval.ref_sc_req_item.variables.ciociso_override_yesno" on a whim, and that seems to work for getting the correct value of the "yes no" as 'Yes':

I updated the script to look for value of 'Yes' and it now triggers the notification.

Thank you for your assistance in getting this to work.