Custom role to allow read only backend access.

[Zaman Sm]

Does creating custom role to allow users read only access to backend counts towards ITIL subscription? (or assigning some specific read only role. For example: snc_read_only , sn_incident_read )

[Community Alums]

Hi @Zaman Sm ,

I think any custom roles will be counted towards license . I would strongly recommend you to please check with your ServiceNow sales contact as it differs from contract to contract.

[Rajdeep Ganguly]

No, creating a custom role to allow users read-only access to the backend does not count towards ITIL subscription. Here are the key points:

- ServiceNow ITIL licensing is based on the roles assigned to a user that are ITIL related. These roles include itil, itil_admin, and itil_approver.
- Creating a custom role, such as a read-only role, does not count towards ITIL subscription as long as it does not include any ITIL related roles.
- The snc_read_only and sn_incident_read roles are not ITIL roles, so assigning these roles to a user would not count towards ITIL subscription.
- It's important to note that the licensing depends on the roles assigned to a user, not the access level or permissions. Even if a user has read-only access, if they are assigned an ITIL role, it would count towards ITIL subscription.
- Always consult with your ServiceNow representative or review your contract to understand how licensing works in your specific situation.

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[Ayushi12]

Hi @Zaman Sm ,

ServiceNow will charge a license for a custom role, if it has an ability to update, create a record on any of the out-of-box or custom created tables. 

ServiceNow will treat these roles as any other fulfiller, approver or a platform run time role, as these have an ability to create, update, approve records on tables. 

Only, if in case the role has a read only ability/view ability with no access to update, create between cross-linked tables, it shall not be treated as a licensed role. 

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