Custom table to Task table Relationship is not displaying the list

[TheInquisitor13]

Does the task table not allow anyone but admins view the records? We created a custom table that extends from the "Request" table. We then built a relationship from that table, directly to the task table. We are using it to generate tasks based on workflow. We as admins can see it, but ITIL users cannot view the records. 

When I check the ACLs, Task on has "Delete" access and it has write access to specific fields. What do I need to do allow the records to show up?

[bammar]

Usually when you create a custom table there is by default a role created to have access to the table will be something like u_custom_table_name_user.

Go to the dictionary for that tabe where you see what table it extends from and check for roles- you would then get the role name and I assume go over to itil role and put this role under contains- so that all itil people will automatically get access to this....

[TheInquisitor13]

The custom table we are working off of is fine. It just getting the tasks on the related list to appear

[sandeeprawat]

Hi,

Relationship of your custom table must be with catalog task or incident task table or other extented task tables and not task table directly right ? Maybe that is what you need to check.

[TheInquisitor13]

We currently have it tied directly to the task table. I understand creating a new extended task table for our custom table will suffice, but I was trying to figure out why Tasks aren't appearing directly from the task table itself. Is there a backend configuration that is limiting this?