@Community Alums
if you use ESC portal then this can be done easily with Standard ticket configuration and no scripting required
just add/remove fields from Info fields and they will start appearing on the ticket page
I will recommend using ESC rather than SP as it's old and for your requirement you will have to do lot of customizations.
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@Community Alums
Many customers already started using ESC instead of SP.
I will recommend the same for you to convince the customer.
do you want to add custom field on right side here?
If yes then you will have to clone the OOTB "Ticket Fields" widget and then include field there
Then add that newly cloned widget to your Ticket page
How to modify columns in the Ticket Fields widget in ticket page
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
