I want to display the custom field from RITM table need to be visible for the end user from SP

[sravani9983]

Hello Community,
I want to display the customized field on RITM table need to be visible for the end user from SP
how to achieve this in ServiceNow. for reference I'm sharing the screen shots

Please help me with this and thank you in advance.

[Ankur Bawiskar]

@sravani9983 

Many customers already started using ESC instead of SP.

I will recommend the same for you to convince the customer.

do you want to add custom field on right side here?

If yes then you will have to clone the OOTB "Ticket Fields" widget and then include field there

Then add that newly cloned widget to your Ticket page

How to modify columns in the Ticket Fields widget in ticket page 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mark Manders]

You are sharing a screenshot from the form in the backend and on the portal. What field do you need to add and where are you running into issues by adding it to the portal?