Custom variables are not saved in catalog builder
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03-04-2024 03:08 AM
Hi, I have added custom fields to the catalog builder wizard, such as approver and fulfilment group.
When I try to edit an existing catalog item from the catalog builder, the values of the fields are not saved and I need to fill them out again.
Can anyone help with this problem?
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03-04-2024 06:41 AM
Hi Mate,
I created a template and added variable set.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-06-2024 04:57 AM
Now when I try to edit an existing catalog item the custom fields I added are not saved
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03-06-2024 05:02 AM
HI @Snow Tomcal
You cant edit if you did not mentioned in Override table while creating template.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-06-2024 05:34 AM
I don't get it, I put it in the overrides and I can edit but the old information doesn't get saved
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04-22-2024 01:02 PM
@Snow Tomcal
I am having a similar issue, did you ever figure out a workaround to this?