Custom variables are not saved in catalog builder

Snow Tomcal
Tera Expert

Hi, I have added custom fields to the catalog builder wizard, such as approver and fulfilment group.

When I try to edit an existing catalog item from the catalog builder, the values of the fields are not saved and I need to fill them out again. 

Can anyone help with this problem? 

11 REPLIES 11

Hi Mate,

 

I created a template and added variable set.

 

AGLearnNGrow_0-1709563282598.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Now when I try to edit an existing catalog item the custom fields I added are not saved

HI @Snow Tomcal 

 

You cant edit if you did not mentioned in Override table while creating template. 

 

AGLearnNGrow_0-1709730151102.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I don't get it, I put it in the overrides and I can edit but the old information doesn't get saved 

Kyle Rosswick
Tera Contributor

@Snow Tomcal 

I am having a similar issue, did you ever figure out a workaround to this?