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Customer 360 ribbon is not showing the details in the HR agent workspace

Ashish71
Tera Contributor

‎08-19-2023 07:55 PM - edited ‎08-19-2023 11:55 PM

I have created a ribbon using Customer 360 to show the details of the HR case 'Subject person' but it is not showing the details. I am getting the response as below:

Ashish71_0-1692500037787.png

But using the same method for incident, it's working as expected. Can anyone let me know what we can do for this?

Thank you

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2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎08-20-2023 06:02 AM

@Ashish71 Can you check if you have created the ribbon settings in the correct HR Scope?

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Ashish71
Tera Contributor

‎08-20-2023 07:21 PM

Hi @Sandeep Rajput 

I have created the below record in ribbon setting

Ashish71_0-1692584057298.png

Even I checked with Global and Human Resource: Core scope but that is still not working.

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