Unwanted Knowledge Article body is visible on the Knowledge document.
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08-20-2023 12:53 PM
Hi All,
While creating a new knowledge article, I could see the below mentioned article body/html body on the knowledge article form. After saving/publishing the article I could see the "business impact" html name on the kb_view page.
Please can someone help me on this.
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08-20-2023 01:01 PM
@Kaleem Can you check if any existing templates are being applied while creating a knowledge article, If not, On the "kb_view" page, view the page source or inspect the HTML code to see if you can locate where the "business impact" term is coming from. This might provide clues about its origin.
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08-20-2023 01:47 PM
There is a UI policy written on this template, if we select knowledge base as category "IT" then - Issue,cause,Environment and resolution HTML fields will be visible on knowledge form and
If we select knowledge base as "Announcement" - "issue article body" & "Business impact" article body will be visible on knowledge form. This Ui Policy is working as expected on the knowledge form but i don't understand the unexpected behaviour on the Knowledge view (Kb_view.do) page.
