Customer account "Customer information" tab wont show

yelias
Tera Contributor

‎11-13-2025 07:43 AM

In the CSM Workspace under customer account, i can see in the developer instance a nice looking tab called "Customer Information" but for some reason i dont have it on my instance.
Why can it happen ? 
(Picture attached is the tab im missing)

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yelias
Tera Contributor

‎11-13-2025 07:44 AM

Im sorry its called "Account information"

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-13-2025 07:54 AM

@yelias 

workspace version is same in both instances?

I could find but the tab name is different

AnkurBawiskar_0-1763049284354.png

 

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-13-2025 07:57 AM

Hi @yelias 

 

First, try repairing the plugins or update to the latest version of the CSM plugin.

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