Customer Activity Section on Workspace

XYD23 · ‎12-08-2023

can any one help on the customer activity section, on the below things?

Dr Atul G- LNG · ‎12-08-2023

It is not possible to bring the customer activity in list , as it is kind of activity formatter.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

XYD23 · ‎12-10-2023

I need to add new type under the customer activity, i.e. under interaction on clicking it should work fine.

Dr Atul G- LNG · ‎12-11-2023

H @XYD23

You need to update the same in via UI build/ configurable workspace. .

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************