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Customer Activity Section on Workspace

XYD23
Tera Contributor

‎12-08-2023 09:06 AM

can any one help on the customer activity section, on the below things?


XYD23_0-1702055175136.png

 

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Dr Atul G- LNG
Tera Patron

‎12-08-2023 09:46 AM

Hi @XYD23 

 

It is not possible to bring the customer activity in list , as it is kind of activity formatter.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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XYD23
Tera Contributor
In response to Dr Atul G- LNG

‎12-10-2023 11:34 PM

I need to add new type under the customer activity, i.e. under interaction on clicking it should work fine.

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Dr Atul G- LNG
Tera Patron
In response to XYD23

‎12-11-2023 03:45 AM

H @XYD23 

You need to update the same in via UI build/ configurable workspace. .

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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