List collectors in WorkSpace

Walter Toney · 3 weeks ago

I need help to get details on a customer workspace

in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.
LIKE:

Name,
First name,
Last name,

email

however, if I view this same SCTASK in the workspace I only see the list of names

how can I get the other details to show up like in the SCTASK/RITM.

Ankur Bawiskar · 3 weeks ago

@Walter Toney

that's not supported by list collector in workspace

that feature is available only in native view

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

GlideFather · 3 weeks ago

Hi @Walter Toney,

I believe this is correct behaviour, the list collector is giving you the details below the boxes to confirm that you selected the proper users. There might be more people with the same name, or one person with more accounts... so the email might be attribute to confirm it's the right account selected.

If you want to play with that field, you can check the sys_dictionary of that field and check its attributes, if it is possible to display more details

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Walter Toney · 3 weeks ago

your correct in the behaviour, im trying to get that same behaviour in the Workspace view.... all i get in that view is the (Name) none of the details like i get on the RITM. if there a way to do that ?

GlideFather · 3 weeks ago

@Walter Toney,

aaaah now I got your question and I replicated in my end. Sorry, I misunderstood it previously.

It seems to me that the view from native UI is not necessary because of having it there in more intuitive way (the native UI is "killing" half of the screen, in the SOW it is two lines):

1 - First Name

2 - Last Name

1 + 2 - Name (calculated 1 + 2)

3 - Email

Native UI:

SOW:

If there's any visualisation more similar to the original view then I haven't found it ://

_____
Answers generated by GlideFather. Check for accuracy.

Walter Toney · 3 weeks ago

we are getting closer.... in the workspace your showing me the user info as you select them.. i want the data after they were selected like in the backend RITM/SCTask.. our issue is...we can have 30 names there... and we don't see the details after they have been selected... so John submits it he sees the email address... mary works the item in workspace and only gets to see the name of the person and if there are 3 John Smiths Mary can't click on the name and get the email details...