Customer comments

david cohen
Tera Contributor

‎12-31-2023 02:35 AM

In the service operations workspace for a record of the incident table there is a tab called "Details" and there is a "Comments" section where you can write a comment.

Screenshot 2023-12-28 143322.png

davidcohen_0-1704018916872.png

 

I want to change the caption inside the comments box to "Please note that this comment will be sent to the customer"
In addition, is there an option when clicking on Post to pop up a comment "Please note that this comment is being sent to the customer. Do you want to continue?" If you click "OK" the post stage will be executed, if you click "No" the system will return to the editing mode of this field

0 Helpfuls
  • 394 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-31-2023 07:21 AM

Hi @david cohen 

 

For 2nd part, yes, you can do via client Script onsubmit, you can add a warning message and accordingly, you can take or configure the code.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls