Customised contextual search for Incident related search result fields

[Fosii1]

I have a requirement to add more fields to the related search result return by contextual search defined for incident table.

I know that the outlook for the related search result can be change by changing the properties (sys_properties) of knowledge application(we can turn on knowledge article, category, author etc at the knowledge properties level...…..this will be automatically carried over to the displayed search result at the incident level) 

OOB view of the 'Related Search Result' from incident look like below view.

Is there any way we can change the view to look like this format???

[Ashutosh Munot1]

HI,

This is UI Macro and it will need indent Jelly knowledge to modify this.

Thanks,

Ashutosh

[Fosii1]

Hi Ashutosh, Can you help with the UI macro name pls?

[Fosii1]

Seems the UI macro needed is cxs_result_kb_knowledge.

This is a read only macro and the effort needed to deliverer this requirement compare to the issue that await down the line (migration and update issue) might not be worth it.

I will update the sys_properties for KM that have direct correlation with the Contextual search (Author, date, Name). This might not be 100% what the user requested. But, it better than doing a complete customization that can break during system upgrade or cause more headache down the line.

[jjackson143]

Something similar to what you are looking for was added in New York with "Search Result Display Configuration" records.

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/contextual-search/task/edit-addi-resources-field.html