Customize AI Search Result Layout

Forrest  Falk
Tera Guru

Hello Community, 

I am trying to adjust how the search results for knowledge articles are displayed in AI Search. Below is how the knowledge articles are currently displayed in red.

Current AI Search Layout.png

After digging around, it seems that the layouts are controlled by the EVAM View Configuration and EVAM Template records. The EVAM template below has a component, "sn-search-result-evam-card." Is this a UI Builder component? Is it possible to copy and modify this component in UI Builder? If so, does anyone have any guidance on how to accomplish this?

ForrestFalk1_0-1675872079463.png

 

 

Thank you for the help!

6 REPLIES 6

Rose K
Tera Contributor

@Forrest Falk This may give you a point in the right direction. The linked Custom Icons for AI Search Results article is informative, but there is also helpful information in 2 or 3 of the comments about customizing the results into the card component.

Alternatively, you can alter or define a new View Template for your search application using this card component or a different component for your results layout. Using that article as a start or other similar ones located above in that AI & Intelligence resource area can hopefully get you started down the path. 

 

I apologize, I don't have any information yet on modifying existing OOB components outside of using an EVAM View Template or EVAM Configuration.

LM123
Tera Contributor

Hi, were you able to copy over the layout that you had prior to the change?