Customize Approval Request notification

[pathat]

Hello.

I would like to customize the OOB Approval Request notification that you get when you use the OOB Approval-User notification in the workflow designer.

How do I customize this core component in the workflow designer? I assume SN allows you to create a custom notification workflow activity and make it available in the workflow designer?

[geoffcox]

Yes, one way is to:

1. Create a new event type in the event registry.

2. Create a new email notification that is fired by your new event.

3. Trigger the event in your workflow.

[pathat]

Thx. I can use that for a custom Notification activity. What about the OOB email you get when you make someone an approver? I think I'll go dig in the OOB email templates, it should be there.

[gemini17]

Hey Geoffrey:

I have the same issue.   I created catalog item approvers table and added approvers therein.   I wrote user approver scripts, for all the approvals, workflow is transitioning fine.   No email is getting fired.   If I extend my table to sys_approval_approver, will OOB email notification will fire for the requested item.

I would appreciate your recommendation.

Kind regards

Danny Raj

[geoffcox]

It sounds like some debugging of your event handling is in order.

If emails aren't getting sent, can you determine if the events are firing?

If the events aren't firing, why not?