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Customize button "Open Record" action in popup screen

sieusaopolo15
Giga Sage

‎01-14-2025 02:37 AM

Can I customize the current logic or add some logics to the button "Open Record" when popup is triggered ?

sieusaopolo15_0-1736851041852.png

 

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ThandileS
Tera Contributor

‎01-14-2025 03:56 AM

No, the logic behind the "Open Record" button when a popup is triggered cannot be customized directly, as it is part of the out-of-the-box (OOB) functionality in ServiceNow. OOB UI actions or behaviors related to standard buttons like "Open Record" are typically predefined and aren't designed for easy customization without overriding or creating new UI actions.

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